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Q - I sell e-books via my website. Each time someone buys a book I want to capture their email address for my mailing list – so that I can tell them about new books I write in the future. Do I need an opt-in – or can I use an opt-out option and what’s the difference?
A - The basic rule to always remember is that you can’t send a commercial e-mail to anybody without their prior “active” agreement. That’s what the original law says. Most people have agreed that “active” means getting people to click to consent, i.e. opt in.
But an exception to this is when you’ve had some dealings with a client before, then you don’t need their “active” agreement, you can simply keep them up to date.
“Opt outs” though are often used in this situation e.g. “We’ll keep you informed, if you don’t want us to, click here”.
In simple terms therefore – for new contacts: get their consent, ie. opt in and for existing or past customers: no need for opt in but consider an opt out.
In every case, make sure you offer an easy method to “unsubscribe “(i.e. to opt out) of future mailings in all your communications.
The detailed law contains many “ifs” and “buts” but we hope this plain English suggestion provides a practical approach to this tricky issue. For more detailed advice call Woolley & Co on 01789 267377 or email your enquiry to Andrew Woolley |