This will require an understanding of the required business needs. Outsourcing is a method by which a business can rid itself of one level of overheads but the supplier of the outsourced service needs to be sure of what their responsibilities are and what liability they will carry if they do not provide the service properly. Further, and even more importantly, if your business is actually passing some of its staff and assets to a new company which will provide that service, then this may have employee transfer implications under law (referred to as ‘TUPE’). Therefore the overall strategy is key to developing the contract.